Author: Matthew Cohen
Eric Adams has a myriad of issues to address as he begins his tenure as the Mayor of New York City.
One of the more practical, cost-efficient, & simple fixes he can make is reforming the DEP (Department of Environmental Protection) in regard to their Customer Service. The NYC DEP is integral to protecting our environment, yet it is universally misunderstood & hated. How can this agency be so important, yet is simultaneously loathed?
First & foremost, the Customer Satisfaction of the DEP is abhorrent. Water Industry Professionals (such as Plumbing Contractors) have to wait weeks in many cases, just to receive an obfuscated & vague response to an issue.
Whether it is billing issues, obtaining permits, answers to high priority inquiries, lack of transparency for Codes & Regulations, or exorbitant fines, it appears that this list is only a microcosm of the ineptitude displayed by the DEP.
This list of quagmires, & conundrums is quite extensive. Albeit true, I have my own list of solutions that I will post next week. Mayor Adams is the antithesis of the DEP; he’s a problem solver, and a true leader. I have confidence that if his administration takes my advice, the DEP can be reformed in less than 6 months.