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Ten Ways to Improve the DEP – #10: Automate the Permit Process

Author: Matthew Cohen 12/03/21 1:01 PM (EST)

As anyone who has ever applied for a DEP permit knows, it’s a long & arduous task.

First, you have to fill out a form, travel to the borough office, hand in the form, and then wait. You’ll have to wait in the office for a while before getting your permit, even in the most efficient borough offices.  

We all know that the words “efficient”, and “DEP borough office” don’t usually go together. In most cases, you’ll have to go back to the office the next day, and hope everything went smoothly to get your permit back.

In light of the aforementioned inefficiency, why isn’t there a process to allow permit applications online? Other city agencies such as the NYC Department of Buildings (DOB) allow a user to utilize an online form. Once this form is submitted, they typically receive a reply within 24 hours.

The DEP is such an important agency, yet it still uses antiquated methods. The DOB’s forms are considerably more complicated than the DEP’s, but their process is efficient.

Automation is a prerequisite for efficiency in today’s world. Whether it is a Government Agency, or a Small Business, almost everything is automated in 2021. The DEP simply needs to install the same automated system that the DOB uses, and notify the public that it is available.

The most preeminent feature of automating the permit process is that it benefits all New Yorkers (not just city Plumbers). Automation will reduce errors, and costs; the reduction in costs helps taxpayers save money as well

In addition, streamlining the system will also make construction & city improvements more efficient, and cost-effective. The current economic landscape gives the city another reason to make this change. Every industry has been affected by this; these changes will certainly make a measurable impact. Even small changes help, and typically have a ripple effect.

My hope is that the current administration takes this advice, it is rather simple to implement.

Ashokan Water Services contributed to this report


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Ten Ways Eric Adams can improve the DEP

Author: Matthew Cohen

Date: 11/16/2021

Eric Adams has a myriad of issues to address as he begins his tenure as the Mayor of New York City.

One of the more practical, cost-efficient, & simple fixes he can make is reforming the DEP (Department of Environmental Protection) in regard to their Customer Service. The NYC DEP is integral to protecting our environment, yet it is universally misunderstood & hated. How can this agency be so important, yet is simultaneously loathed?

First & foremost, the Customer Satisfaction of the DEP is abhorrent. Water Industry Professionals (such as Plumbing Contractors) have to wait weeks in many cases, just to receive an obfuscated & vague response to an issue.

Whether it is billing issues, obtaining permits, answers to high priority inquiries, lack of transparency for Codes & Regulations, or exorbitant fines, it appears that this list is only a microcosm of the ineptitude displayed by the DEP.

This list of quagmires, & conundrums is quite extensive. Albeit true, I have my own list of solutions that I will post next week. Mayor Adams is the antithesis of the DEP; he’s a problem solver, and a true leader. I have confidence that if his administration takes my advice, the DEP can be reformed in less than 6 months.

Ashokan Water Services contributed to this article