Water Watch NYC

Everything you need to know about water in NYC.

Ten Ways to Save the DEP – #10: Automate the Permit Process

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Author: Matthew Cohen 12/03/21 1:01 PM (EST)

As anyone who has ever applied for a DEP permit knows, it’s a long & arduous task.

First, you have to fill out a form, travel to the borough office, hand in the form, and then wait. You’ll have to wait in the office for a while before getting your permit, even in the most efficient borough offices.  

We all know that the words “efficient”, and “DEP borough office” don’t usually go together. In most cases, you’ll have to go back to the office the next day, and hope everything went smoothly to get your permit back.

In light of the aforementioned inefficiency, why isn’t there a process to allow permit applications online? Other city agencies such as the NYC Department of Buildings (DOB) allow a user to utilize an online form. Once this form is submitted, they typically receive a reply within 24 hours.

The DEP is such an important agency, yet it still uses antiquated methods. The DOB’s forms are considerably more complicated than the DEP’s, but their process is efficient.

Automation is a prerequisite for efficiency in today’s world. Whether it is a Government Agency, or a Small Business, almost everything is automated in 2021. The DEP simply needs to install the same automated system that the DOB uses, and notify the public that it is available.

The most preeminent feature of automating the permit process is that it benefits all New Yorkers (not just city Plumbers). Automation will reduce errors, and costs; the reduction in costs helps taxpayers save money as well

In addition, streamlining the system will also make construction & city improvements more efficient, and cost-effective. The current economic landscape gives the city another reason to make this change. Every industry has been affected by this; these changes will certainly make a measurable impact. Even small changes help, and typically have a ripple effect.

My hope is that the current administration takes this advice, it is rather simple to implement.

Ashokan Water Services contributed to this report

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